IT Support Pricing | Flexible Singapore SME Plans | HelloIT

Starter Business Ultimate

STARTER

115SGD

5 Tickets

Ticketing

Online knowledge base
Online issue tracking
Basic PC troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

STARTER

190SGD

10 Tickets

Ticketing

Online knowledge base
Online issue tracking
Basic PC troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

Most Popular

STARTER

450SGD

25 Tickets

Ticketing

Online knowledge base
Online issue tracking
Basic PC troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

STARTER

800SGD

50 Tickets

Ticketing

Online knowledge base
Online issue tracking
Basic PC troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

STARTER

1,500SGD

100 Tickets

Ticketing

Online knowledge base
Online issue tracking
Basic PC troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

STARTER

3,500SGD

250 Tickets

Ticketing

Online knowledge base
Online issue tracking
Basic PC troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

BUSINESS

145SGD

5 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

BUSINESS

250SGD

10 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

Most Popular

BUSINESS

550SGD

25 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

BUSINESS

1,000SGD

50 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

BUSINESS

1,900SGD

100 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

BUSINESS

4,500SGD

250 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support

09:00 AM - 06:00 PM (GMT+8)

ULTIMATE

210SGD

5 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

ULTIMATE

380SGD

10 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

Most Popular

ULTIMATE

875SGD

25 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

ULTIMATE

1,650SGD

50 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

ULTIMATE

3,000SGD

100 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

ULTIMATE

7,000SGD

250 Tickets

Ticketing / Chat / Email / Remote Access

Online knowledge base
Online issue tracking
PC troubleshooting
Network troubleshooting
Software & OS support
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

Priority and respond time

To ensure efficient service delivery, your support request will be categorized into one of four tiers and handled accordingly.

Priority	Issue	Ticket Response Time
1	Critical	4 Business hours
2	Important	8 Business hours
3	Normal	2 Business days

Detailed Priority Definitions

Understanding the different severity levels helps ensure your support requests are properly categorized and handled with appropriate urgency.

Critical

PRIORITY 1

You experience a complete loss of service that is mission-critical to your business operations. Your IT systems are completely down or severely impacted, preventing normal business activities.

Examples:

Complete system failures
Data corruption or loss
Network connectivity completely down
Security breaches
Critical business applications unavailable

Important

PRIORITY 2

You experience a significant loss of service affecting important business functions. Key features or systems are unavailable with no acceptable workaround, but operations can continue in a limited capacity.

Examples:

Major software malfunctions
Network performance issues
Email system problems
Important business tools not functioning properly

Normal

PRIORITY 3

You experience a minor loss of service that creates inconvenience but doesn't prevent core business operations. The impact is manageable with workarounds.

Examples:

Software feature not working as expected
Minor performance issues
Printer connectivity problems
Non-critical application errors

Priority Help Desk

Priority Help Desk offers significantly faster response times and broader support coverage, including both PC and network-related issues. It's specifically designed for clients operating mission-critical systems that demand high availability and rapid resolution.

Priority	Definition	Response Time
1	Critical	1 Business hours
2	Important	2 Business hours
3	Normal	4 Business hours

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