IT Support Pricing | Flexible SME Plans | HelloIT

Starter Business Ultimate

STARTER

85USD

5 Tickets

Ticketing

PC troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

STARTER

130USD

10 Tickets

Ticketing

PC troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

Most Popular

STARTER

275USD

25 Tickets

Ticketing

PC troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

STARTER

450USD

50 Tickets

Ticketing

PC troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

STARTER

800USD

100 Tickets

Ticketing

PC troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

STARTER

2,000USD

250 Tickets

Ticketing

PC troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

BUSINESS

95USD

5 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

BUSINESS

150USD

10 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

Most Popular

BUSINESS

325USD

25 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

BUSINESS

550USD

50 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

BUSINESS

1,000USD

100 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

BUSINESS

2,500USD

250 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base

09:00 AM - 06:00 PM (GMT+8)

ULTIMATE

120USD

5 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

ULTIMATE

200USD

10 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

Most Popular

ULTIMATE

450USD

25 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

ULTIMATE

800USD

50 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

ULTIMATE

1,500USD

100 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

ULTIMATE

3,750USD

250 Tickets

Ticketing / Chat / Email / Remote Access

PC troubleshooting
Network troubleshooting
Software & OS support
Online issue tracking
Online knowledge base
Dedicated AE
Priority Help Desk

09:00 AM - 06:00 PM (GMT+8)

Priority and Respond Time

To optimize your service experience, we will categorize your support request into one of three categories, each handled through the appropriate process.

Priority	Issue	Ticket Response Time
1	Critical	4 Business hours
2	Important	8 Business hours
3	Normal	2 Business days

Detailed Priority Definitions

Understanding the different severity levels helps ensure your support requests are properly categorized and handled with appropriate urgency.

Critical

PRIORITY 1

You experience a complete loss of service that is mission-critical to your business operations. Your IT systems are completely down or severely impacted, preventing normal business activities.

Examples:

Complete system failures
Data corruption or loss
Network connectivity completely down
Security breaches
Critical business applications unavailable

Important

PRIORITY 2

You experience a significant loss of service affecting important business functions. Key features or systems are unavailable with no acceptable workaround, but operations can continue in a limited capacity.

Examples:

Major software malfunctions
Network performance issues
Email system problems
Important business tools not functioning properly

Normal

PRIORITY 3

You experience a minor loss of service that creates inconvenience but doesn't prevent core business operations. The impact is manageable with workarounds.

Examples:

Software feature not working as expected
Minor performance issues
Printer connectivity problems
Non-critical application errors

Priority Help Desk

Priority Help Desk offers significantly faster response times and broader support coverage, including both PC and network-related issues. It's specifically designed for clients operating mission-critical systems that demand high availability and rapid resolution.

Priority	Definition	Ticket Response Time
1	Critical	1 Business hours
2	Important	2 Business hours
3	Normal	4 Business hours

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