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Frequently Asked Questions

Find answers to common questions about our support desk and remote IT services.

HelloIT is an online IT support desk created to provide fast help desk and remote support for fixing computer, applications, and network issues. It allows users to submit tickets and get instant responses at an affordable cost.
You must first subscribe to a plan. Upon successful payment, you can log in to your account and submit a ticket through the customer portal.
We support desktops and laptops on both Windows and Mac operating systems. Servers and mobile devices are not supported in the plan.
  • Troubleshooting & Repairs
  • Upgrades
  • Software Installation
  • New PC Set-up
  • Networking
  • Cybersecurity
  • Malware and Virus Protection
  • Data Backup & Recovery
  • IT Consultancy and Advice
Login to the customer portal with your username and password. On the dashboard left navigation bar, click on "Open a Support Ticket" to submit a ticket.
We will respond to your ticket as soon as possible. Each submitted ticket will be tagged with a priority and processed accordingly. Please refer to "Support Severity Definitions" on our pricing page for information about our response time.
Go to the account login page, and click on the "Forgot Password?" link. Enter your username and click "Send Reset Link". An email with a password reset link will be sent to your account to reset your password.
You may cancel your order within 30 days of your initial purchase. Simply submit your request through our online form, and we will refund the outstanding balance to your account. Cancellation will not be accepted after 30 days of purchase.

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