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SERVICE	STARTER	BUSINESS	ULTIMATE
Ticket Response Time	Within 48 hours	Within 48 hours	Within 8 hours
Contact Channels	Ticket	Ticket + Chat + Email + Remote	Ticket + Chat + Email + Remote
Support Scope	PC	PC + Network	PC + Network
Remote Support	✕	✓	✓
Dedicated Account Manager	✕	✕	✓
Priority Help Desk	✕	✕	✓

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