Diagnosing and resolving slowness due to software issues, background processes, or low resources.
Addressing blue screens, random shutdowns, and software-related system errors.
Assisting with Wi-Fi drops, VPN setup, or internet access issues*.
Identifying and responding to potential infections or security threats.
Troubleshooting shared drive access, cloud storage problems (OneDrive, Google Drive), or file permission errors.
Resolving problems with printers, scanners, webcams, and other external devices.
Helping users regain access to systems and reset or manage their credentials.
Troubleshooting problems with sending, receiving, syncing, or configuring email accounts (e.g., Outlook, Gmail).
Installing, configuring, and updating business applications and security patches.
Our remote support team is here to troubleshoot and fix your IT problems. Are you ready?