Terms & Conditions

Welcome to HelloIT. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

Please review the following Ticket Usage Terms, which outline important conditions regarding the purchase and use of support tickets. These terms are designed to ensure transparency, fairness, and the best possible experience for all HelloIT customers.

1. Ticket Usage Terms

• Purchased tickets will have validity of 1 year. All support tickets must be used within 12 months from the date of purchase. Unused tickets will expire after this period and cannot be refunded or carried over.
• 1 ticket per session, limit up to 2 hours of support. Each ticket entitles you to a single support session, with a maximum duration of 2 hours per session.
• Future service improvements: We plan to enhance our offerings by turning 'priority' or even 'starter' plans into a 24/7 service, providing even greater flexibility and support coverage for our customers.

2. Acceptance of Terms

By accessing and using HelloIT's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

3. Description of Service

HelloIT provides technical support services including but not limited to:

• Remote technical assistance
• Troubleshooting and problem resolution
• Software installation and configuration
• System optimization and maintenance
• Email and chat support

4. User Accounts

To access certain features of our service, you may be required to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information
• Notifying us immediately of any unauthorized use

5. Payment Terms

Payment for services is processed through secure third-party payment processors. By purchasing our services, you agree to:

• Pay all fees associated with your selected service plan
• Provide accurate billing information
• Accept responsibility for all charges incurred
• Comply with the payment processor's terms of service

6. Refund Policy

We offer refunds under the following conditions:

• Service cancellation within 30 days of purchase
• Inability to provide promised services due to technical limitations
• Refund requests must be submitted in writing
• Processing time may take 5-10 business days

7. Prohibited Uses

You may not use our service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information

8. Limitation of Liability

HelloIT shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

9. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of our service with or without notice.

10. Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of HelloIT and its licensors. The service is protected by copyright, trademark, and other laws.

11. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

• Email: [email protected]
• Address:
  United States: 1015 Fillmore Street. #12-567 San Francisco, CA 94115
  Singapore: 170 Upper Bt. Timah Rd. #02-10, Singapore 588179
  Thailand: 1112/110 Sukhumvit Rd. Phakhanong, Khlong Toei, Bangkok 10110
  
• Contact form: Contact Us form